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Terms & Conditions

Terms & Conditions

The following Terms and Conditions are applicable to any room types which will apply to your bookings and is a form of a legal agreement between PONDOK SANTI ESTATE GILI TRAWANGAN and you. We kindly ask you to take a moment to read them in prior to making a booking at PONDOK SANTI ESTATE GILI TRAWANGAN. By making a booking with PONDOK SANTI ESTATE GILI TRAWANGAN, it is confirmed that you have read, understood and agreed to be bound by the following Terms and Conditions of PONDOK SANTI ESTATE GILI TRAWANGAN.

Check-In/Out Policy

Inclusion

Reservation / Booking Terms

CHILDREN POLICY

CANCELLATION & NO-SHOW POLICY

RESCHEDULE/AMEND BOOKING POLICY

  1. Rescheduling or amend date of stay will be based on the cancellation period.
  2. Reschedule or amend date of stay is not free of charge if the reschedule or amend date meet the cancellation period above.
  3. Applicable cancellation policy and no-show charge will be shown on your booking confirmation.
  4. Additional cost may arise if the amend date have different rate amount.

REFUND POLICY

  1. The refund policy will be based on the Cancellation policy. Please read carefully the “NOTICE BEFORE DATE OF ARRIVAL” for your kind reference.
  2. Eligible refund bookings will be processed based on the payment method upon booking confirmation. The refund should take approximately a minimum of 14 working days and/or depending upon bank policies.
  3. Any bank fee that may arise during the refund process will be the guest’s responsibility.
  4. For refund bank fee is booker responsibility, bank fee will be deducted from the refund total amount.

PAYMENT POLICY

  1. Prepayment is required for any payment method: Credit Card/online payment gateway, link payment (sent by resort) or bank transfer.
  2. Please contact our Reservation if you cannot settle the payment by Credit Card/online payment gateway. Our reservation will send you the link of payment to settle the payment by Card or bank account detail for bank transfer.
  3. To confirm the booking, 1 night deposit is required for any payment. Except for NON-REFUNDABLE rate plan full payment/100% night deposit is required for any payment.
    Resort will remind you to settle the outstanding balance (whole amount) in the free cancellation period in each season.
  4. The outstanding balance (whole amount) must be settled before arrival. If the guest fails to settle the outstanding balance (whole amount) based on the Cut of Date (COD) that is given by the Resort, then the Resort has the right to cancel the booking based on the cancellation policy.
  5. Total amount received by the Resort’s bank account must be equal to the invoice amount (bank transfer fee is the sender’s responsibility).
    If the amount received by the Resort’s bank account is less than the invoice amount, the guest must send the outstanding balance before arrival or agree to charge the outstanding balance upon arrival, otherwise the Resort has the right to cancel the booking.

PERSONAL DATA PRIVACY

For the purpose of Privacy Policy, ‘Personal Data’ means any information provided by you when interacting with us. Your data is collected through the use of our website or through contacting us, which identify you personally directly or indirectly, as the data references an identifier as your name, identification number, location data, online identifier (e.g., telephone number) as an individual person. We may also collect personal data about you in other instances which relate to your stay at PONDOK SANTI ESTATE GILI TRAWANGAN.